Privacy Policy

1. Who we are

Xolarion Technologies (“Xolarion”, “we”, “us”) is a sole proprietorship owned by Muhammad Ali and registered with the Sialkot Chamber of Commerce & Industry, Pakistan.

• Address: Kutchery Road, Near Meezan Bank, Sialkot 51310, Pakistan
• Email: info@xolarion.com
• Phone: +92 329 9043625

We are responsible for the personal information described in this policy.

2. What we collect

Information you give us

• Contact form: your name, email address, company name, the service you are interested in, your budget range and your project details.
• Emails and calls: anything you include when you email, call or message us.
• Booking a call: if you book a call through our scheduling link, the booking is handled by Cal.com, which collects the details you enter (such as your name, email and chosen time) and shares them with us.

Information collected automatically when you use the site

• Analytics: we use Google Analytics and PostHog to understand how the site is used: which pages are visited, how visitors arrive (for example from a search engine or a link), approximate location (country or city, based on IP address), device and browser type, clicks, scrolling and page speed.
• Session recordings and heatmaps: PostHog may record how pages are used (mouse movements, clicks, scrolling) so we can improve the design. Anything you type into forms is masked and never recorded.
• Security and delivery: our hosting provider, Cloudflare, processes technical data such as IP addresses to deliver the site and protect it from abuse and spam.

We do not ask for, and ask you not to send us, sensitive information such as health or financial account details through the site.

3. Cookies and similar technologies

We use a small number of cookies and browser storage for analytics only. We do not use advertising cookies.

Provider	Examples	Purpose	Typical duration
Google Analytics	_ga, _ga_*	Counts visits and returning visitors	Up to 2 years
PostHog	ph_*_posthog	Understands how the site is used, recordings and heatmaps	Up to 1 year

You can block or delete cookies in your browser settings at any time; the site still works without them. You can also opt out of Google Analytics with Google’s browser add-on: tools.google.com/dlpage/gaoptout.

4. Why we use your information

• To reply to your enquiry and discuss your project, a free audit or a proposal.
• To prepare and carry out an agreement with you, if you become a client (client work is covered by a separate written agreement).
• To improve the website using the analytics described above.
• To keep the site secure and prevent spam and abuse.
• To meet legal obligations, where they apply.

Where laws such as the UK or EU GDPR apply, we rely on: steps you ask us to take before entering into a contract (replying to enquiries), our legitimate interests (running, improving and securing the site), and legal obligations.

We never sell your personal information and never share it for other companies’ marketing. We do not send marketing emails or newsletters; we only reply to your enquiry.

5. Who we share it with

We share information only with service providers who help us run the site and our business, and only as needed:

• Cloudflare: website hosting, security and the contact-form service
• Resend: delivers contact-form messages to our inbox
• Hostinger: our email provider
• Google (Google Analytics): website analytics
• PostHog (servers in the United States): website analytics, heatmaps and session recordings
• Cal.com: call scheduling, if you use the booking link

We may also disclose information if the law requires it, or to protect our rights or the safety of others.

6. International transfers

We are based in Pakistan and some of our providers process data in other countries, including the United States. These providers are established companies that apply their own security and data-protection safeguards.

7. How long we keep it

• Enquiries and emails: up to 2 years after our last contact, then deleted, unless we need them longer for an ongoing project or a legal reason.
• Analytics data: kept for a limited period according to the providers’ retention settings.

8. Your rights

Wherever you are, you can ask us to:

• tell you what personal information we hold about you and give you a copy;
• correct it if it is wrong;
• delete it;
• stop using it for a particular purpose.

Email info@xolarion.com and we will reply within 30 days. If you are in the UK or EU and are not happy with our answer, you can also complain to your local data-protection authority (for example the ICO in the UK).

9. Children

This site and our services are for businesses and adults. They are not intended for anyone under 18, and we do not knowingly collect information from children.

10. Security

We use reputable providers, encrypted connections (HTTPS) and limited access to keep your information safe. No system is completely secure, but we work to protect your information and will act quickly if something goes wrong.

11. Links to other sites

The site links to other websites and services (for example Cal.com). Their own privacy policies apply when you use them.

12. Changes to this policy

We may update this policy from time to time. The effective date at the top shows when it last changed.

13. Contact

Questions or requests about your information: info@xolarion.com
Xolarion Technologies, Kutchery Road, Near Meezan Bank, Sialkot 51310, Pakistan